Business plan · v2

Hold The Wire: the full plan.

Rendered from the working plan document. All financial figures are projections from the model; market and comparable data link to their sources. Revised after an internal red-team review covering finance, go-to-market and lean operations.

At a glance Projection

Base case: revenue by stream

Paid tests are the entry; annual plans are the business.

Base case: EBITDA and owner cash flow

Owner cash flow includes the founder salary added back.

Hold The Wire: Business Plan (v2, revised after red-team review)

A pentest of the payment process. We try to steal a mid-market company's money the way a real fraud crew would (a lookalike vendor, a synthetic voice, an urgent "bank change"), stop at the moment the payment would have left, and hand the CFO a scored, point-in-time result and a fix list.

Status and integrity note. This is a pre-launch plan. There are no customers, partners, carriers, brokers, MSSPs or revenue today. Every financial figure is a projection from the assumptions in model.json (built by model_build.py); market and comparable data are cited to their sources, and where data is thin the plan says so. Version 1 of this plan (plan_v1.md, model_v1.json) was stress-tested by an internal red team covering finance, sales/go-to-market and lean operations. This version adopts most of their critiques, pushes back on a few with evidence, and summarizes every point in Section 17.

What changed in v2, in one paragraph. The base-case Year-5 exit fell from ~$28M to ~$5.6M. Data licensing is out of the base case and out of ARR; the exit is priced on normalized EBITDA, not ARR; churn is 20% not 10%; delivery is costed per entity-drill with client-coordination hours; Year-1 volume is about half; the entry offer is a fixed-fee Baseline Wire Test with no executive cloning; broker revenue shares are replaced by flat fees; the "attestation letter" became a point-in-time Drill Results Statement; and every hire is gated. What survives: a modeled peak cash need of ~$289k, a hard-stopped downside of ~$330k, ~$1.1M of pre-tax owner cash flow in Year 5, and a ~$20M bull case.


1. Executive summary

The problem. Business email compromise cost US victims about $3.05 billion in 2025 across 24,768 complaints to the FBI; total reported internet-crime losses reached $20.9B, up 26% (IC3 2025 report; summaries: SpyCloud, The Register). In the AFP's 2025 survey, 79% of organizations were targets of attempted or actual payments fraud, BEC was the top channel (63%), and vendor-impostor fraud rose 11 points to 45% (AFP press release). Deepfakes make the classic callback beatable: Arup lost about US$25.6M after a finance employee joined a video call where the CFO and colleagues were AI-generated (CNN via ABC17).

The gap. Mid-market CFOs ($50M-$1B revenue) run real money through 2-8 person AP and treasury teams. Their IT provider may phish the staff; nobody tests the money-movement process end to end (vendor bank change, payment release, callback, escalation) and reports it in CFO terms.

The offer (revised).

  1. Baseline Wire Test, $9,500 fixed fee. One full drill on one entity using a synthetic vendor voice and a lookalike vendor domain, so no executive likeness consent is needed. Ends with a board-ready readout. Fee credited against Year 1 if the client converts.
  2. Annual plan. Per entity per year: one full drill, one retest after remediation, two light unannounced spot checks. Core $24k (1 entity); Growth $24k + $7k per additional entity (modeled at 4 entities, $45k); Enterprise from $90k (scoped, about 10 entities, operator-run video drill), sold only after SOC 2 Type II.
  3. Executive voice cloning is an opt-in upsell once trust exists, under a BIPA-grade written release with the voice sample recorded at consent.
  4. Output: a scorecard split into Observed in drill and Evidenced by client, and a point-in-time Drill Results Statement signed by the company. A "Remediated and Retested on [date]" statement is issued only after controls pass.

The model. Revenue comes from Baseline Wire Tests (paid entry, about 27% of Year-5 revenue), annual plans (about 71%) and post-incident retests for existing clients (about 2%). Brokers get a flat, non-contingent fee per qualified meeting, subject to counsel's review. MSSPs get 15% of first-year revenue and 10% in years 2-3, then nothing. Benchmark data licensing is not in the base case.

Headline numbers (base case, projection):

Year 1Year 2Year 3Year 4Year 5
Annual-plan customers (end)~5~16~35~60~89
Revenue$0.11M$0.47M$1.16M$2.08M$3.18M
Gross margin33%51%61%65%66%
EBITDA-$0.11M-$0.06M$0.15M$0.38M$0.93M
Owner cash flow (pre-tax, incl. founder salary)-$0.11M-$0.06M$0.17M$0.55M$1.13M
Subscription ARR, end (no data, no tests)$0.13M$0.45M$1.15M$2.03M$3.07M
W-2 headcount incl. founder12345
  • Capital: $120k self-funded launch; peak founder cash in ~$289k (base). No outside capital in the base case.
  • Break-even: sustained monthly EBITDA-positive from month 25; launch capital and losses paid back by month 40.
  • Downside: kill gates at day 90, after the first 5 paid tests, month 12 and month 18. Modeled maximum loss before the month-18 gate is ~$330k; we plan for a $500k ceiling to cover E&O and legal costs that are not yet quoted.
  • Exit (Year 5, base): 7x normalized EBITDA (EBITDA ex-data, minus $125k to replace a part-time founder with a full-time CEO) = ~$5.6M EV. Structured as 65% cash at close (~$3.7M) and 35% earnout. Bull: ~$19.9M (10x, strategic buyer). Bear: stopped by the gates; run to Year 5 it would need ~$718k and be worth little.
  • Returns (base): MOIC ~24x and IRR ~108% on cash; ~7x and ~70% with the founder's unpaid time costed at $200/hour. Probability-weighted (50% stopped / 30% weak / 20% base) expected net value is ~$1.4M, or ~$0.9M with founder time costed.
  • Founder profile this needs: an owner-operator with security-testing or risk-services experience who knows scoping, authorization letters, rules of engagement and selling to CFOs, and can personally sell the first 15-20 deals.

The honest pitch. This is a small, high-trust services business with a software-shaped upside. The base case is a very good return on a few hundred thousand dollars and a part-time founder, not a venture-scale outcome. The bull case, and any software multiple, depends on things we have to prove: retention above 85%, operator time per drill under one hour, and one carrier that values the result.


2. Problem and customer

Who exactly

Economic buyer: CFO (or VP Finance) at a US company with 100-2,500 employees and $50M-$1B revenue. Champion: Controller or Treasurer. Approvers we now plan for (red-team finding): general counsel, HR, IT (email allowlisting), and, for the cloning upsell only, each executive whose voice is used. Influencers: commercial insurance broker, external auditor, audit committee chair.

First verticals and why:

VerticalWhy they bleedTypical money movement
Construction (GCs, large subs)Many subs, frequent bank-detail changes, progress payments on public schedulesLarge ACH/wire to subs and suppliers
Wholesale distributionHigh vendor counts, thin AP teams, large recurring payablesVendor ACH runs
Title and escrowWires are the product; closings publicly visibleSame-day closing wires
Healthcare groups (MSOs, multi-site practices)Roll-ups with many entities and AP centersPayroll, vendor, distributions
Family officesPrincipal impersonation; very small staff; very large wiresCapital calls, transfers

The pain, with evidence

  • Frequency: 79% of organizations hit by attempted or actual payments fraud; BEC the top channel at 63%; vendor-impostor fraud up 11 points to 45%; executive impersonation at 49% (AFP 2025; Truist highlights PDF). Vendor impostors are the faster-growing vector, which is why the entry test impersonates a vendor, not an executive.
  • Severity: $3.05B in reported BEC losses in 2025, about $123k per complaint on average (IC3 2025). That average includes very small victims; a mid-market AP run is larger. IRONSCALES' vendor survey reports about $280k per deepfake incident (IRONSCALES). Caveat: vendor-sponsored survey.
  • Deepfake targeting: Ponemon (2025) found 41% of security professionals reported deepfake campaigns targeting executives; Medius reported 53% of finance professionals targeted (via Programs.com and DeepStrike). Caveat: secondary compilations of vendor surveys; directional only.
  • Controls are manual and untested: a Trustpair survey found 69% still rely on manual fraud prevention such as callbacks (via Programs.com).
  • Insurance raises the stakes, in both directions. Social-engineering coverage is often sublimited at $50k-$250k, and carriers increasingly make a callback to a previously known number a condition of coverage (Amwins; Insurance Business; Bank Director). Two consequences: the loss above the sublimit is uninsured and lands on the CFO, and a written finding that the callback failed can itself become a disclosure issue at renewal. The offer is designed around the second point (Section 3).

How they buy

  • Budget line: risk, finance or audit, not IT. A $9.5k fixed fee is a signature, not a procurement project.
  • Triggers: a near-miss or peer loss; insurance renewal (the questionnaire asks about callback procedures); an audit-committee question; an acquisition adding entities; new AP staff or a vendor-master migration.
  • Cycle (projection, untested): Baseline Wire Test 30-60 days (MSA, rules of engagement, IT allowlisting, one sponsor). Annual plan: 60-120 days from first contact. Executive-cloning upsell: add 30-60 days for consent. Enterprise: 120-180 days with an RFP. First paid test is modeled in month 5, first annual plan in month 6.
  • Who they trust: their broker, their auditor, their bank's treasury-management officer, and peers (CFO roundtables, AFP chapters).

3. Solution and offer

The drill

  1. Intake and rules of engagement. Sponsor (CFO or Controller) named; client-designated test vendors only; standing allowlisting runbook run once a year by client IT (M365, Google, Proofpoint, Mimecast); third-party protocol signed (below).
  2. Recon (AI, public information only) on vendor relationships and process, with no credential use and no intrusion. For cloning upsells, the executive's voice is recorded at consent (a 3-minute read script), not scraped.
  3. Campaign plan (AI-drafted, operator-approved) from fixed playbooks, e.g. "Vendor bank change, Friday afternoon", "New AR contact, new cell, I'm traveling". Windows are spread across the week, and one operator monitors at most 3-4 live calls at once.
  4. Execution: lookalike vendor-domain thread from a pool of pre-warmed domains; live adaptive voice agent with an operator listening and a kill switch; and any real-attacker tactic the client authorizes in the rules of engagement, including caller-ID simulation of the client's own numbers (verified with our provider) or a vendor number with that vendor's written consent. Default calls use a lookalike number. Every technique is approved by the client's board or authorizing executives first. Enterprise adds a scheduled, operator-run video segment, and annual engagements can run long-term social engineering across the term.
  5. Stop point: the drill ends when money would have left (bank-detail change entered, payment released for approval, or callback performed or skipped). No payment rails are touched. A one-click sponsor event logger (mobile link) timestamps each stage; an optional read-only vendor-master audit-log export confirms it. Only stages with evidence are scored. Email blocked by the client's filter is scored as control passed.
  6. Debrief within 48 hours with the CFO, and a welfare-debrief template for the client's HR to use with the targeted employees. Drill results are never to be used for discipline (written into the rules of engagement).

Scorecard: two halves, labeled honestly

Observed in drill (tested)Evidenced by client (attested, via annual upload questionnaire)
1. Out-of-band callback to the number on file7. Positive pay / account-validation service
2. Dual approval of bank-detail change8. Payment velocity and amount limits
3. Dual approval of payment release9. Segregation between vendor-master and payment roles
4. Executive/vendor request verification (code word, second channel)10. Vendor-master cooling-off period
5. Lookalike-domain and reply-to inspection11. New and changed-payee holds
6. Escalation under time pressure, time-to-detect, time-to-report12. Written policy and training currency
  • Findings go to the client's counsel where the client chooses. The MSA allows engagement through outside counsel. Caution: privilege over consultant work commissioned through counsel is not guaranteed; courts have compelled production of some security-consultant reports. Counsel decides; we do not promise privilege.
  • Drill Results Statement (formerly "attestation letter"): point-in-time, "a test, not a warranty", no third-party reliance, signed by the company and not the founder personally.
  • Remediated and Retested statement: issued only after a passing retest.
  • Reliance letters for a carrier or broker only on request, with a liability cap and hold-harmless, and only after a carrier has agreed to accept one.
  • Third-party protocol: the client pre-notifies each designated test vendor with a short "authorized test" letter; a 24/7 hotline number is on the rules of engagement; impersonated executives (upsell only) get a response script in advance.

Pricing

Baseline Wire TestCoreGrowthEnterprise
Price$9,500 fixed$24k/yr$24k + $7k per extra entity (model: 4 entities, $45k)from $90k/yr (scoped)
Entities112+~10
Cadence1 full drillper entity: 1 drill, 1 retest, 2 spot checkssamesame + operator-run video drill
Executive cloningnooptional upselloptional upsellincluded with consent
AI-agent (AP bot) red team---separate scoped SOW per AP platform
Available fromMonth 5Month 6Month 6Year 3 (after SOC 2 Type II)
  • Quote from exposure. The Wire Room calculator (Section 10) turns the client's average wire size and the failure point found into an expected-loss figure, and that figure anchors the quote.
  • Renewals are priced on new staff, new entities and retest results, not on drill count. Triggers for an extra paid retest: AP turnover, vendor-master migrations, acquisitions.
  • Design partners: the first 3 clients get Core at $15k for year 1, as modeled.
  • Price pressure is real. Breacher.ai sells an AI vishing simulator from $199/month with MSP white-label (24-7 Press Release). Coalition gives policyholders 15 free Curricula licenses with phishing simulation (Coalition). Our price is justified by the process scope, the client-side coordination and the CFO-grade result. Those are the labor we deliberately do not automate away.

Premium add-on: logical + physical

A wire-fraud crew tests the phone and the inbox; a real one also walks in. For Growth and Enterprise clients we offer a combined logical + physical engagement, delivered with our affiliated physical-pentest team — the founder's firm, NexOasis, already runs physical pentests for banks and financial institutions. It pairs the logical drill with a physical test of the same payment process (pretext site visits to AP, treasury or reception; badge tailgating scoped to the finance floor; dropped-device and in-person "new vendor rep" scenarios), under a separate SOW and physical rules of engagement signed by an officer, every action authorized in advance by the board or sponsoring executives, priced per site. The board readout carries one combined timeline.

What we are explicitly not

  • Not security-awareness training. We test one process, money movement, end to end.
  • Not deepfake-detection software, not a payments product, not breach response (that goes to the insurer's panel firms).

4. Why now

  1. Cost of attack collapsed. Real-time voice cloning and live avatars are commodity tools (SoftwareSeni).
  2. The landmark loss is public. Arup turned "the CFO on the video call" into a board question (TechTarget).
  3. Losses keep climbing: $20.9B reported in 2025, up 26%, with BEC at $3.05B (IC3).
  4. Underwriters are using deepfake controls as a lens (Newfront). No carrier has said it will credit third-party testing; our searches found none.
  5. Capital is validating the category. Adaptive Security has raised ~$146.5M (Biometric Update); Doppel raised $70M at $600M+ (SecurityWeek). They also make this a crowded field (Section 6).
  6. Finance is automating. AP bots and invoice LLMs add an untested attack surface (an Enterprise SOW).

5. Market size (bottom-up)

Data is thin at the exact segment boundary. Each step is labeled sourced or assumed.

StepCountBasis
US firms with 100-499 employees~88,000Census SUSB (2021) via Apollo Academy chart; verify against Census SUSB 2022
US firms with 500+ employees~19,700same source
Firms with 100-2,500 employees (est.)~100,000Assumption: all of 100-499 plus ~60% of 500+
...with $50M-$1B revenue~40,000Assumption: 40% of firms in the band
TAM at blended annual value ~$35k~$1.4B / yr40,000 x $35k (v2 mix is Core-heavy)
...in the five launch verticals~14,000Assumption: ~35% share
SAM~$490M / yr14,000 x $35k
SOM, Year 5 (base projection)~89 customers, ~$3.1M ARR, ~0.6% of SAMProjection

The crime-insurance market size for the mid-market is not reliably published; we do not use a figure. Willingness to pay: generic social-engineering pentests sell for roughly $4k-$15k per engagement (e.g., a fixed $7,950 phishing+vishing package from RSI Security; general pentests mostly $10k-$30k per DeepStrike). The $9.5k Baseline Wire Test sits inside that range. Price acceptance is untested.


6. Competition and positioning

CompetitorWhat they sellFunding / scaleWhere we differ
KnowBe4Awareness training and phishing simulationVista take-private ~$4.6B, 2022 (Vista)Broad templated sims; no end-to-end payment-process test
Adaptive SecurityDeepfake voice/video/SMS sims, simulation exercises~$146.5M raisedMost direct technical overlap (Adaptive); sells to security teams
VerSprite"Deepfake-as-a-service" offensive engagementsServices firmDirect overlap on deepfake executive and wire-fraud simulation (VerSprite)
DoppelDigital-risk protection, vishing simulation, takedowns$70M Series CIts takedown service is also a risk to our lookalike domains mid-drill
Breacher.aiAgentic deepfake sims, live video avatars, MSP white-label in about a day, from $199/moBoutique (white-label release)Cheapest engine; we compete on scope and the result, not the engine
Coalition (insurer)Free Curricula awareness and phishing licenses for policyholdersInsurerSets a "free" anchor for the CFO's broker conversation
Pentest boutiques / MSPsSocial-engineering engagements, $4k-$15kFragmentedProject-based; rarely adaptive voice; no process scorecard
Payment-verification tools (Eftsure, Trustpair)Bank-account validation softwareVenture-backedComplements; referral partners

Honest assessment. Funded incumbents and boutiques already sell deepfake simulations, and any of them could add a "payment drill" SKU. Our edges are narrow: (1) the payment-process scope and CFO buyer, (2) the client-side coordination, evidence model and scorecard that make results defensible, (3) an owner-operator with security-testing credibility selling to finance. The benchmark dataset is now a marketing asset (a "State of the Callback" report), not a revenue line or moat claim.

Positioning line: "Awareness platforms test your people. We test whether your money can leave."


7. Business model and pricing

StreamPriceShare of Year-5 revenue (base, projection)
Annual plans (net of test-fee credits and design-partner discounts)$24k / ~$45k / from $90k71%
Baseline Wire Tests$9,50027%
Post-incident retests (existing clients only)$15k2%
Benchmark data licensing-0% (removed; bull case only, and only after a carrier signs a paid pilot)
  • Recurring share is about 71% of Year-5 revenue. That matters for valuation: one adviser notes that firms below about 50% recurring revenue get repriced toward project-services multiples (CT Acquisitions).
  • Channel economics (revised):
    • Brokers: a flat education or referral fee of $1,000 per qualified meeting, paid whether or not anything is bought (modeled as ~$4k per broker-sourced logo). No revenue share. Not tied to any premium term. Subject to counsel's state-by-state review, since producer compensation, disclosure and anti-rebating rules vary (Mayer Brown; NC DOI FAQ; NY DFS opinion). Brokers also get a free Wire Readiness Review (scorecard questionnaire, no drill) to offer at renewal.
    • MSSPs: 15% of first-year revenue, 10% in years 2-3, 0% after. Or a "CFO edition" playbook and scorecard licensed to run on whatever simulation engine they already use.
    • Channel cap: channel-sourced logos are 10% of new logos in Year 1, rising to 30% by Year 5 (v1: 30-55%).
  • Contract terms: annual, paid upfront or quarterly in advance; auto-renew; renewal date aligned with the client's insurance renewal where possible, so the retest result is fresh for the application.

8. Go-to-market

Sequence

  1. Days 1-30, before building any platform: hand-run 5 paid Baseline Wire Tests ($7.5k-$9.5k) with off-the-shelf voice tooling and one contractor operator. Measure the real cycle time, the number of approvers, the coordination hours and conversion to annual.
  2. Ask 3 commercial crime underwriters directly: "Would a dated remediated-and-retested statement change your terms or pricing?" If all three say no, the insurer story comes out of the pitch entirely.
  3. The founder sells the first 15-20 deals. A closer is hired only when ARR is at least $400k and the founder has closed at least 4 annual plans in each of two consecutive quarters (base model: month 31).
  4. Carrier goal for Year 1: get onto a carrier's vetted-vendor or risk-services list (e.g., Corvus offers policyholders a network of preferred security vendors (Corvus Signal)). This is distribution, not a data deal. No carrier has agreed to anything.

First 10 customers by title (targets, not commitments)

#TitleCompany profilePath in
1-2CFORegional general contractor, $150M-$500MConstruction-focused insurance broker (flat-fee meeting)
3ControllerWholesale distributor, $80M-$300MFounder network / CFO roundtable
4-5President or COOMulti-branch title and escrow companyState land-title association event
6CFOHealthcare MSO with 10+ sitesHealthcare-focused MSSP
7CFO / Director of FinanceSingle-family officeFamily-office network introduction
8TreasurerManufacturer with 3-5 entitiesBank treasury-management officer referral
9CFOPE-backed portfolio companyPE operating partner
10ControllerAny of the above after a near-missRetest entry, converted to annual

Funnel and unit economics (base, projection)

Y1Y2Y3Y4Y5
Baseline Wire Tests sold1026507090
Conversion to annual50%50%50%50%50%
New annual logos513253545
Channel-sourced share of new logos10%20%25%28%30%
Logo churn (annual)20%20%20%20%20%

Year-3 unit economics, direct vs channel, reported separately:

MetricDirectChannel
New logos (Y3)18.86.2
Blended new-logo ACV$33.9k$33.9k
CAC$11.0k excl. founder time; $15.2k with founder selling time at $200/hBroker: $4k flat; MSSP: ~$11.9k over 3 years
Fully loaded gross margin61%61% less the MSSP share (≈46% in year 1)
CAC payback6.4 months excl. founder; 8.9 months incl. foundern/a (pay-as-you-go)
LTV (gross profit, 20% churn)~$103klower by the MSSP share
LTV:CAC~6.8x incl. founder time-

The go-to-market reviewer expects $25-35k blended CAC. If that is right, payback is ~15-18 months and LTV:CAC ~3-4x. That is still viable, but it is materially worse. Our lower figure depends on the paid test covering its own cost of sale; the first 5 tests will tell us which number is closer.


9. Operations with minimal headcount

Where the labor really is

The red team was right that the attack is not where the work sits. The work is client coordination, side-effect cleanup and liability. v2 budgets these explicitly.

Delivery hours per customer per year (projection; operator at $150/h, CS at $90/h):

TierOperator hoursCS / coordination hoursTech (telephony, synthesis, domains)Delivery cost at contractor rates% of ACV
Core (1 entity)2611$900$5.8k24%
Growth (4 entities)6224$2.7k$14.1k31%
Enterprise (~10 entities, video)16249$8.3k$37.0k41%
Baseline Wire Test134$400$2.7k28%

For comparison, v1 costed Core at $3.6k, Growth at $7.8k and Enterprise at $16k. Additional entities are costed at 60% of the first because recon and reporting are shared.

What is automated: recon drafts, scripting, synthetic vendor voices, call execution under monitoring, scoring drafts, report drafts, domain-pool warming. What stays human: campaign approval, live monitoring (no more than 3-4 concurrent calls per operator), sponsor coordination, vendor-master rollback, third-party notices, QA, debrief. Year 1 is run by hand on hosted tools: a hosted voice-agent platform, Google Workspace domains, DocuSign, and a scorecard in a spreadsheet. The platform is built only after 15-20 real drills show which steps repeat.

Vendor terms. ElevenLabs' use policy bars cloning or impersonating a living person "without their explicit and informed consent", bars facilitating "fraud, scams, or other financial deception", and allows testing of its own services only with written authorization (ElevenLabs use policy). Consent covers the first clause. Whether an authorized drill falls under the second is a judgment the vendor makes, so before launch we obtain written confirmation from two voice vendors (or an enterprise agreement naming consented security simulation) and keep a self-hosted fallback. The entry test uses synthetic, non-cloned voices, which avoids the likeness question entirely.

Telephony. Twilio rejects unverified caller IDs (error 21210), and unsigned or low-attestation calls get spam-labeled under STIR/SHAKEN (Twilio). Caller-ID simulation is a verified, consent-gated feature, not open spoofing. The client authorizes its own numbers in the rules of engagement and we verify ownership with the provider before display; a vendor number is displayed only with that vendor's written consent; otherwise calls use a lookalike number. The Truth in Caller ID Act bars display intended to defraud or cause harm, which an authorized assessment under signed RoE with the number owner's consent is not, and counsel confirms each engagement. Simulated calls may carry lower attestation or a spam label, which is realistic.

Org chart (gated, projection; base-case hire month in brackets)

RoleGateBase hire month
Founder (unpaid until ARR >= $1M)-salary from month 35
Contract operator on retainerDay 1month 4
Fractional CS / coordination manager (1099, $72k/yr)>= 8 customersmonth 16
Ops lead / lead operator (contractor until gate, then W-2)>= 15 customersmonth 24
Sales closerARR >= $400k and founder closes >= 4 per quarter for 2 quartersmonth 31
Second operatorARR >= $1.5Mmonth 42
CS manager (W-2, replaces fractional)>= 60 customersmonth 49
Partnerships lead; third operator; second closerARR >= $3M / $4M / $4.5Mnot reached in base (reached in bull)

Year-5 base: 5 W-2 people including the founder, plus about 2,100 contractor operator hours (roughly 1.3 FTE). The bull case reaches 8 W-2. Hiring is gated, so if the business underperforms, the hire does not happen.

Founder hours (projection, revised)

PhaseHours/weekFocus
Months 1-630-40Counsel, E&O, first 5 paid tests, selling, running drills alongside the contractor
Months 7-1225Selling, debriefs, broker and MSSP meetings, statements
Year 220Selling (the founder closes the first 15-20 deals), coaching the ops lead
Year 3+15Selling with the closer, carrier relationships, escalation point, strategy

Unpaid founder hours (about 3,250 over months 1-34) are costed at $200/hour, $650k, in the time-costed returns (Section 12).

Compliance operations

  • BIPA-grade consent kit for any cloned voice: written release, retention and destruction schedule, automated certificate of destruction per drill. Nine BIPA-related voice-AI suits were reported in May 2026 against companies including Google and ElevenLabs over scraped voiceprints (Biometric Update); whether a clone is a "voiceprint" is unsettled (ABA). We collect only consented samples, which is the path BIPA requires.
  • No call recording by default; structured transcripts only, unless counsel approves recording for that state.
  • SOC 2 via a compliance-automation platform (Vanta or Drata class) from month 6; Type I in Year 2, Type II in Year 3.

10. Technology and the prototype

Platform (built in Year 2 from observed repetition, not in month 1)

  1. Campaign orchestrator: playbooks, consent windows, rules-of-engagement enforcement (refuses any number not on the approved list), week-spread scheduling and an operator concurrency cap.
  2. Voice pipeline: licensed vendors with written authorization plus a self-hosted fallback; synthetic vendor voices by default; consented clones only for upsells; automated destruction.
  3. Adaptive voice agent with guardrails and an operator console (listen-in, kill switch). Path to the software multiple: AI-only calls with operator review of exceptions, targeting under 1 operator hour per drill by Year 3. This is not assumed in the base model.
  4. Sponsor event logger and evidence store: stage timestamps, audit-log uploads, "Evidenced by client" questionnaire.
  5. Report generator: scorecard, Drill Results Statement, Remediated and Retested statement.
  6. Benchmark store: anonymized, minimum cohort sizes, used for the published "State of the Callback" report.

The prototype: "Wire Room" (browser-only sales demo)

A playable AP-specialist drill (lookalike vendor thread, synthetic voicemail, chat-style adaptive caller), an instant debrief, a scorecard questionnaire with expected-loss math that becomes the quote anchor, and a campaign builder that generates rules of engagement, a consent checklist and a state recording-law lookup. Sample outputs are labeled samples. It needs no backend and touches no real data.


11. Financial plan (projection)

All figures come from model.json (v2), which is a monthly cohort model. Key assumptions: first paid test in month 5; 50% test-to-annual conversion; 20% annual logo churn (applied monthly); new-logo mix of 78/22/0 in Years 1-2 and 70/22/8 from Year 3; 10% of Core customers upgrade to Growth at each renewal; delivery costed per entity-year as in Section 9; W-2 operators supply 1,200-1,400 delivery hours a year, with the rest at contractor rates; hires gated as in Section 9; insurance and legal roughly doubled versus v1 in Years 1-2. No data licensing in the base case.

Five-year projection (base case)

Y1Y2Y3Y4Y5
Customers, end (Core/Growth/Ent)4.7 (3.7/1.0/0)15.5 (11.8/3.7/0)35.0 (24.3/8.9/1.8)59.7 (39.7/16.0/4.0)88.5 (57.1/24.9/6.4)
Annual-plan revenue (net of credits)$19k$210k$670k$1,379k$2,265k
Baseline Wire Tests$95k$247k$475k$665k$855k
Post-incident retests$1k$8k$20k$37k$57k
Revenue$115k$465k$1,165k$2,080k$3,177k
COGS$77k$226k$459k$726k$1,082k
Gross margin33%51%61%65%66%
Opex$148k$299k$557k$975k$1,163k
EBITDA-$110k-$59k$149k$380k$932k
EBITDA margin-95%-13%13%18%29%
Founder salary (in opex)$0$0$25k$175k$200k
Owner cash flow (pre-tax)-$110k-$59k$174k$555k$1,132k
Delivery hours (operator / CS)192 / 65715 / 2561,733 / 6173,093 / 1,1034,686 / 1,676
Subscription ARR, end$134k$450k$1,147k$2,032k$3,072k

Year-5 opex detail (base): founder $200k; closer $150k; commissions $107k; broker flat fees $32k; MSSP share $34k; platform and dev $200k; marketing $180k; G&A incl. SOC 2 $105k; insurance $90k; legal $65k. Year-5 COGS detail: W-2 delivery staff $485k; contractor hours $329k; tech $183k; hosting $84k.

Sensitivity (base volumes; Year-5 EBITDA / EV at 7x normalized EBITDA):

Churn \ Conversion35%50%60%
10%$0.73M / $4.2M$1.14M / $7.1M$1.40M / $8.9M
20%$0.52M / $2.7M$0.93M / $5.6M$1.11M / $6.9M
30%$0.33M / $1.5M$0.68M / $3.9M$0.89M / $5.3M

Scenarios

ScenarioInputsY5 revenueY5 EBITDAPeak founder cashBreakeven / payback
Bear60% of tests, 35% conversion, 30% churn, no Enterprise$1.17M-$0.06M$718k if run to Y5 (stopped at month 12 by the gates)never
Mid-case (the in-between case)75% of tests, 45% conversion, 25% churn$2.05M$0.22M$462k if run to Y5 (stopped at month 12 or 18)month 46 / 59
Baseas above$3.18M$0.93M$289kmonth 25 / 40
Bull130% of tests, 60% conversion, 10% churn, 15% upgrades, one carrier paid data pilot ($100k Y4, $250k Y5)$5.73M$2.37M ($2.12M ex-data)$229kmonth 23 / 32

Use of funds ($120k launch, revised)

UseAmountv1
Off-the-shelf tooling (hosted voice agent, domains, DocuSign, Wire Room)$35k$65k platform build
Outside counsel: BIPA-grade consent kit, rules of engagement, MSA with reliance limits, recording-law matrix, broker-fee opinion$40k$20k
E&O / cyber first premium (placeholder until a real quote with the statement wording attached, before day 30)$25k$15k
Launch marketing and events$12k$12k
Working-capital reserve$8k$8k

12. Returns (projection)

Assumes 100% founder ownership, no outside capital, pre-tax, an exit at the end of Year 5, and an exit priced on normalized EBITDA: Year-5 EBITDA excluding data licensing, less the extra cost of replacing a part-time founder with a full-time CEO (a $325k loaded CEO minus the modeled founder salary). Consideration is 65% cash at close and 35% earnout over 2 years, with the earnout counted at 75% expected achievement.

ScenarioNormalized Y5 EBITDAMultipleExit EVCash at closeExpected earnoutPeak cash in5-yr owner cash flowIRR / MOIC (cash)IRR / MOIC (founder time costed)
Bearnegative5x~$0--$718k-$0.60Mn/mn/m
Mid-case$0.10M5x~$0.5M$0.31M$0.13M$462k$0.17M21% / 1.3x-7% / 0.5x
Base$0.81M7x~$5.6M$3.67M$1.48M$289k$1.69M108% / 23.7x70% / 7.3x
Bull$1.99M10x~$19.9M$12.97M$5.24M$229k$4.37M177% / 98.5x134% / 28.6x

Bull EV excludes the data-licensing EBITDA ($250k in Year 5), which is treated as a separate option. If a carrier relationship is real at exit, a strategic buyer may pay for it; we do not count it.

Probability-weighted view. We used the finance reviewer's rough weights: 50% stopped by a kill gate, 30% weak, 20% base. "Stopped" averages a day-90 stop (-$161k) and a month-12 stop (-$269k). The 30% weak weight goes to the mid-case run to Year 5, because the true bear case is stopped by the gates. Result: expected net value ~$1.4M, or ~$0.9M with founder time costed. That is positive but modest; the bet is attractive because the loss is capped, not because the average is huge.

The valuation is a services valuation. Base EV is about 1.8x Year-5 revenue, in line with the 1.9x median EV/revenue for cybersecurity services deals (Aventis, below). A higher multiple has to be earned with retention above 85%, operator time per drill under 1 hour, and a strategic buyer (an awareness platform, an email-security vendor, or an insurtech that wants a pre-bind controls test).

Comparable transactions and multiples (cited; re-checked for v2)

Data pointFigureSource
Cybersecurity services M&A, 2015-2025Median 1.9x EV/revenue (IQR 1.1x-3.2x, 56 deals); 13.4x EV/EBITDA (IQR 7.5x-24.5x, 24 deals). The source calls the small EBITDA sample directionalAventis Advisors (re-fetched 2026-11-13)
IT services, $2M-$20M revenue4x-7x EBITDA; specialized cyber firms in that band 8x-10x (Breakwater M&A 2026, secondhand)FE International
Service-oriented cyber firms, traditional billing5x-9x EBITDA (Jackim Woods, secondhand)FE International
MSSPs, $1M-$3M revenue5.0x-7.5x adjusted EBITDA once professionally managedCT Acquisitions
MSSPs, $3M-$10M revenue8.0x-11.0x for high-recurring MSSPs; 6.0x-8.0x for resale-only; under ~50% recurring gets repriced 2-4 turns lowerCT Acquisitions
Pentest and professional-services security firms5x-9x EBITDA (red-team-supplied; the page returned 403 to our fetch, so not independently confirmed)Sofer Advisors
KnowBe4 take-private (Vista, 2022)~$4.6BVista
Corvus (cyber MGU) to Travelers~$435MSecurityWeek
Tessian to Proofpoint, 2023Undisclosed; IT-Harvest estimate $307M-$415MBankInfoSecurity

The large deals show the buyer universe, not our multiple. We use 5x / 7x / 10x normalized EBITDA for bear / base / bull. 7x sits at the top of the $2-20M IT-services band, inside the 5-9x services range, and inside CT's band for a $3M-revenue firm with about 71% recurring revenue. 10x requires a strategic buyer.


13. Risks and mitigations

RiskLikelihoodImpactMitigation
Incumbents (Adaptive, Doppel, Breacher.ai, VerSprite, KnowBe4) add a payment-drill SKU or undercut on priceHighHighOwn the CFO buyer and the coordination/evidence layer; license the "CFO edition" to MSSPs on their engine; don't compete on the engine
A finding hurts the client at insurance renewal or in a claimMediumHighFindings can route to counsel; point-in-time statements; "Remediated and Retested" only after a pass; no insurer document until a carrier asks for one
Low renewal after the client "fixes it"HighHighBase churn 20% (bear 30%); annual cadence with retests and spot checks; renewals tied to new staff, entities and insurance-renewal date; kill gate on conversion
Long, multi-approver sales cycleHighMediumNo-clone entry test; standard approver pack (GC, HR, IT); first revenue modeled in month 5
Negligent-misrepresentation claim after a client's later lossMediumHighNo-third-party-reliance language; capped reliance letters only; company signs, not the founder; real E&O quote before day 30; insurance and legal doubled
E&O cannot be placed at a workable priceMediumHighDay-90 kill criterion
Voice vendor suspends the account mid-quarterMediumMediumWritten vendor authorization; two vendors plus a self-hosted fallback; synthetic voices by default
Email filters quarantine drill mail; brand-protection takedownsHighLow-MedPre-warmed domain pool; annual allowlisting runbook; "blocked by filter" scored as a pass
Uninvolved third parties (real vendor, real executive, targeted employee)MediumMediumClient-designated test vendors with pre-notice letters, 24/7 hotline, executive response script, HR welfare-debrief template
BIPA, recording-law or employee-monitoring violationsMediumHighBIPA-grade release, consented samples only, no recording by default, state matrix by counsel
Broker fee treated as an illegal commission or inducementMediumMediumFlat, non-contingent fees after counsel's state-by-state opinion; never tied to premium
Operator bottleneck in client business hoursMediumMediumConcurrency cap of 3-4 calls; week-spread windows; contractor bench; costed hours
Key-person risk (the founder signs, sells and escalates)HighHighCompany signs statements; ops lead hired by ~15 customers; expect an earnout at exit (modeled)
Data licensing never materializesHighNone (base)Removed from the base case

Have outside counsel confirm each item before launch.


15. 90-day launch plan and kill criteria

DaysMilestones
0-30Engage counsel (consent kit, rules of engagement, MSA with reliance limits, recording matrix, broker-fee opinion). Get a real E&O quote. Request written authorization from 2 voice vendors. Ship the Wire Room prototype. Sign 1 contract operator. Start the domain pool warming. List 40 brokers and 10 MSSPs.
31-60Book the first 5 paid Baseline Wire Tests (3 design partners at a discount). Ask 3 crime underwriters the "dated retest statement" question. Pursue a carrier vetted-vendor listing. 20 CFO demos via Wire Room.
61-90Deliver the first tests by hand on off-the-shelf tools; measure cycle time, approvers, coordination hours. Draft the "State of the Callback" report template.

Kill criteria

  • Day 90: fewer than 2 paid tests booked, or counsel cannot produce a workable consent and recording framework, or E&O cannot be placed on workable terms: stop (modeled loss ~$161k).
  • First 5 paid tests: fewer than 2 convert to an annual plan: stop or pivot to a one-off test business.
  • Underwriter check: if all 3 underwriters say a retest statement would not change terms, remove the insurer story from the pitch (not a stop).
  • Month 12: ARR below $100k or fewer than 4 annual logos: stop or sell the IP (bear-case loss ~$269k; the mid-case is also caught here).
  • Month 18: ARR below $250k: no further hires; pursue a sale or white-label deal.
  • Hiring gates (Section 9) mean no fixed salary is committed before the business earns it. Modeled maximum loss before the month-18 gate: ~$330k; planning ceiling $500k.
  • Any time: a drill causes a real payment or a serious legal claim without a clear fix: pause new sales until it is resolved.

16. Domain names

  1. holdthewire.com
  2. wirehold.com
  3. holdwire.com
  4. wiredrill.com
  5. callbackcontrol.com
  6. stopthewire.com

17. Red team and response

Three internal reviewers (finance; sales and go-to-market; lean operations) stress-tested v1. The finance reviewer confirmed that v1's internal arithmetic tied out (ARR, founder cash-in of $237.9k, $28.2M EV, 143x MOIC) and that the IC3 2025 figures were accurate. The problems were in the assumptions. Net effect: base-case Year-5 EV fell from ~$28.2M to ~$5.6M. That is lower than any single reviewer's estimate ($10-14M from finance, $15-25M from go-to-market), because v2 applies all three reviews together rather than one at a time. The thesis that survives: a modeled peak cash need of ~$289k, a gated downside of ~$330k, ~$1.1M of owner cash flow in Year 5, and a ~$20M bull case.

v1 vs v2, base case, Year 5 (projection):

v1v2
Customers160~89
Revenue$7.12M$3.18M
Gross margin78%66%
EBITDA$3.47M$0.93M
ARR$8.05M (incl. $0.6M data)$3.07M (subscriptions only)
Churn10%20%
Direct CAC / payback$9.9k / 4.5 mo (all logos)$15.2k / 8.9 mo (direct logos, founder time costed)
Exit basis / EV3.5x ARR / $28.2M7x normalized EBITDA / $5.6M (65% at close)
Peak founder cash$238k$289k
MOIC143x23.7x cash; 7.3x time-costed
Stated maximum loss~$275k~$330k modeled; $500k planning ceiling

Finance review

#CritiqueResponseStatus
F1ARR multiple on a services business; data deals counted in ARRExit now priced on EBITDA excluding data, normalized for a full-time CEO. Data is out of ARR and out of the base case; in the bull case it is shown as an unvalued optionAdopted
F2Stale, generous comparablesRe-checked. Pushback: the Aventis page fetched on 2026-11-13 still shows 1.9x / 13.4x for cyber services (56 / 24 deals). We could not reproduce the reviewer's 2.1x / 12.8x (38 deals), which may be a different segment. FE attributes the 8-10x figure to specialized cyber firms within the $2-20M band (4-7x is generic IT services). CT Acquisitions keys multiples to revenue bands, not EBITDA bands. The conclusion stands either way: we adopted 5x / 7x / 10x, with 10x requiring a strategic buyerAdopted, citations corrected
F3Delivery cost per drill too lowCosted per entity-year with operator and CS hours. Core $5.8k (v1 $3.6k), Growth $14.1k, Enterprise $37.0k. Year-5 gross margin is 66% (reviewer estimate ~68%)Adopted
F4CAC denominator included channel logosDirect and channel reported separately. Direct CAC is $11.0k, or $15.2k with founder selling time; payback 6.4 / 8.9 months. Broker revenue share replaced by flat fees; MSSP share capped at 3 years (15% then 10%)Adopted
F510% churn is generous20% base, 30% bear, 10% bull only. Renewals aligned to the insurance-renewal date. LTV:CAC is now 6.8x (reviewer estimate ~6.7x)Adopted
F6Tier mix keeps improvingNew-logo mix fixed at 78/22/0 in Years 1-2 and 70/22/8 from Year 3, plus an explicit 10% Core-to-Growth upgrade at renewal. Year-5 book is 65/28/7Adopted
F7"$275k capped downside" misses the in-between caseAdded a mid-case (75% of tests, 45% conversion, 25% churn). The month-12 gate (ARR >= $100k and >= 4 logos) catches it. Year-2 hires are gated: the ops lead is a contractor until 15 customers, and the closer needs ARR >= $400k plus two quarters of >= 4 founder closes. Modeled maximum loss ~$330k; planning ceiling $500kAdopted
F8Unpaid founder time; EBITDA not normalized; earnoutFounder time costed at $200/h ($650k in base): MOIC 7.3x, IRR 70%. CEO normalization of -$125k. 65/35 cash/earnout. Probability weights adopted, with one change: the 30% "bear-ish" weight is applied to the mid-case, because the true bear case is stopped at month 12 and never runs to Year 5Adopted, one modification
F9Attestation liability; thin insurance and legal; design-partner discount not modeledRenamed to a point-in-time Drill Results Statement with no third-party reliance, signed by the company. Year-1 insurance $36k, legal $30k (plus $40k counsel and $25k E&O in launch capital). Real E&O quote before day 30, and a day-90 kill if it cannot be placed. Design-partner discount ($15k Core x 3) is now modeledAdopted

Sales and go-to-market review

#CritiqueResponseStatus
S1The attestation can work against the buyer at renewal or in a claimDeliverables split: findings can route through counsel, and "Remediated and Retested" is issued only after a pass. Sales story leads with "find it before the fraudster does". No insurer document until a carrier asks. Caveat added: privilege via counsel is not guaranteedAdopted, with caveat
S2Quarterly subscription won't hold; 10% churn is a guessAnnual cadence (drill, retest, 2 spot checks); renewals priced on new staff and entities; 20% churn base; kill criterion on conversionAdopted
S3Consent makes a 30-75 day cycle unrealisticNo-clone entry test using a synthetic vendor voice; cloning is an upsell. First test month 5, first annual month 6; Year-1 logos cut to 5Adopted
S4No entry price; thin ROI story$9.5k Baseline Wire Test credited against Year 1; 50% conversion target; quote anchored to the Wire Room expected-loss figure. Partial pushback: the $123k IC3 average includes very small victims, and losses above a $50k-$250k sublimit are uninsured, so the CFO's exposure is larger than the sublimit implies. The fix is adopted regardlessAdopted, partial pushback
S5CAC and payback don't hold; closer hired too earlyFounder sells the first 15-20 deals; closer gated (month 31 in base). We model $15.2k direct CAC including founder time, below the reviewer's $25-35k. Section 8 shows the reviewer's case (payback ~15-18 months, LTV:CAC ~3-4x), and the first 5 paid tests will settle itPartly adopted; disagreement disclosed
S6Tier mix too optimisticYear-5 book is 65/28/7 (reviewer suggested 65/27/8). Growth is priced per entity ($24k + $7k per entity). Enterprise is opportunistic and needs SOC 2 Type II firstAdopted
S7Broker revenue share is a legal and incentive problem; MSSPs won't give up 80%Flat, non-contingent broker fees after counsel's opinion, plus a free Wire Readiness Review for brokers. MSSPs can license a CFO-edition playbook on their own engine or take a capped share. Channel is capped at 10-30% of new logosAdopted
S8Post-loss work goes to insurer panelsFire drills cut to retests for existing clients ($15k, ~2% of revenue). Getting onto a carrier vetted-vendor list is the Year-1 carrier goal; Corvus, for example, offers policyholders a preferred-vendor networkAdopted
S9Data licensing isn't believableRemoved from the base case; the benchmark becomes the "State of the Callback" lead-generation report. Bull case only, after a paid carrier pilotAdopted
S10Services vs. software exitBase exit at 7x normalized EBITDA (about 1.8x revenue). Software-multiple path: under 1 operator hour per drill and retention above 85%, neither assumedAdopted (7x vs the suggested 5-6x is justified in Section 12)
S-test30-day test plan and new kill criterionAdopted verbatim: 5 paid tests, 3 underwriter questions, broker-fee opinion, and a stop if fewer than 2 of 5 convertAdopted

Lean-operations review

#CritiqueResponseStatus
O1Stop point and time-to-detect can't be seen from our sideClient-side observer required in the rules of engagement; sponsor event logger; optional audit-log export; only evidenced stages scored; CS hours budgeted separatelyAdopted
O2Email security blocks lookalike domainsPre-warmed domain pool; annual allowlisting runbook; "blocked by filter" scored as a passAdopted
O3Non-consenting third partiesThird-party protocol: client-designated vendors with pre-notice letters, 24/7 hotline, executive script, HR welfare debriefAdopted
O4Vendor terms and telephony make "automated" manualOwn numbers only; written vendor authorization from 2 vendors; self-hosted fallback; video is an operator-run service. Partial pushback: ElevenLabs' current policy bars impersonation "without explicit and informed consent", so consent does satisfy that clause. The residual risk is the separate fraud and deception clause, which needs written vendor confirmationAdopted, risk narrowed
O5Per-entity unit cost doesn't hold; concurrencyCosted per entity-year; Growth priced per entity; concurrency cap of 3-4 calls; week-spread windows. Year-5 gross margin 66% (reviewer estimate 65-70%)Adopted
O6Five controls can't be observed in a drillScorecard split into "Observed in drill" and "Evidenced by client", labeled as tested vs. attestedAdopted
O7Signed attestation is unpriced liability; founder exposedDrill Results Statement, point-in-time, no reliance, company signs; capped reliance letters; E&O quote with wording before day 30Adopted
O8BIPA and compliance under-scopedConfirmed: Biometric Update reports BIPA-related voice suits against nine companies in May 2026. Partial pushback on scope: those suits concern voiceprints scraped without consent, whereas we collect samples only with written consent and destroy them on schedule, which is the BIPA-compliant path. Adopted: BIPA-grade release, recording at consent, destruction certificates, no recording by default, SOC 2 tooling from month 6Adopted, risk narrowed
O9$65k build in 30 days and founder hours unrealisticYear 1 runs by hand on hosted tools; the platform is built after 15-20 drills; $30k moved from development to counsel and E&O. Founder hours raised to 30-40 a week for months 1-6 and 15 a week from Year 3, with unpaid time costed. Fractional CS is hired before the closerAdopted
O10Channel needs managing and has regulatory edgesFlat broker fees; MSSP share capped; self-serve partner kit (co-branded Wire Room link, deal registration); counsel review. The partnerships lead is gated on ARR >= $3M, so channel volume is held low until thenAdopted
O-head7-8 people by Year 5Base volume is lower than v1 (89 vs 160 customers), so the base has 5 W-2 staff plus ~1.3 FTE of contractor hours; the bull case reaches 8 W-2Adopted (scaled to volume)

What would change our mind

  • Upward: if the first 5 paid tests convert at 60% or more and Year-1 renewal intent is above 85%, the sensitivity table puts Year-5 EV at $7-9M on base volumes, before any software-multiple re-rating.
  • Downward: if conversion falls below 35% or E&O is unplaceable, stop at the gate. That is a ~$160-270k lesson, not a $700k one.

Sources